Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Additional security info:
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information:
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Returns must be made within 14 days of purchase. All returns require authorization (RMA#).  A 20% restocking fee will be applied. All sales are final on custom designed products and may not be returned.

  1. Please email susan@smhillustration.com to request a refund and we will assign you a tracking return #.
  2. Mail your returned item to:
    SMH Illustration & Design
    Returns Department Tracking #
    123 South 3rd Street
    Youngwood, PA 15697
  3. Include in your package a signed letter stating the reason for your return and the original receipt.

Shipping Info
We ship all orders via USPS or UPS Ground and FedEx Ground.
Delivery times for shipping vary based on the distance to the destination.  Generally, it takes from 3-7 business days.  Our shipping department ships orders Monday-Friday from our Scottdale Pennsylvania facility.
If delivery is delayed for any reason, we will notify you upon receipt of your order.
You will receive an email when your order ships from our Pennsylvania facility. A tracking number will be included in this email.
We can only ship to US addresses at this time.